Our cancellation policy runs in two tiers.
One situation is when the cancellation is done by you, as an individual buyer. The other situation is when zamayra.com has to cancel one of your orders under extreme circumstances. The policies regarding both these are different from one another and have been listed out for your convenience.
1. When cancellation is done by a customer
There are certain situations where customers realize that they wish to cancel an already placed order. If the cancellation procedure is done within the first 10 hours of the order being placed, or before we have started to process the order, we are willing to retract the order for your convenience.
For any cancellation done after the goods are packaged and ready to be shipped, the cancellation will not be allowed.
2. When cancellation is done by Zamayra
On unavoidable accounts, we may have to cancel an order placed by you. This is only under circumstances that cannot be avoided.
A few of these situations have been listed below:
The time frame within which you should replace or return the item?
You must raise a replacement or return request within 72 hours of delivery. After 72 hours, no goods will qualify for a replacement claim
The request for a refund can only be initiated if your product fulfils the eligibility criteria based on the following terms -
The received product is not washed/ worn or used by the customer. Loss of colour will serve as an indicator of the same.
If the product is torn/ not in the state as promised/ displayed on our website.
If the wrong product has been delivered.
If any form of manufacturing defect is noticed in the product.
When will the refund take place?
It usually takes seven working days for us to process the details once we receive the package from you. You will receive an email informing you as to the progress of this report and the refund will be made through online mode into your bank account.
It is mandatory to produce the original invoice while requesting a refund.
The orders are dispatched within a day of being placed.
Depending upon the delivery location, the order may take 4-8 days for getting delivered.
Our products are delivered by DTDC, therefore the guidelines, terms and conditions laid by them will be considered for the duration of delivery, cancellation and refund.
Zamayra is known for its unparalleled quality and requisite design. However, it is important that you take proper care of your clothes.
Here is a quick guide you can follow-